send me helpful phone speaking vibes tomorrow...!!!

[LovinTheSurf]

I have to phone the electric board, the bank AND the credit card people.

If it goes well I'll phone the insurance people aswell :)

[sobie]

Tell em you stutter and to hang on a sec. They will let you much more time and you'll be more relaxed, not having to try and hide your stutter.
Once you have managed those, I don't think you'll need an insurance anymore ;)
Jan


I have to phone the electric board, the bank AND the credit card people.

If it goes well I'll phone the insurance people aswell :)

[happy7117]

Tell em you stutter and to hang on a sec. They will let you much more time and you'll be more relaxed, not having to try and hide your stutter.
Once you have managed those, I don't think you'll need an insurance anymore ;)
Jan

But what if one stutters extremely on the telephone with these important people!!??

[bignick]

That's actually one thing that I never do on phone calls. I open the conversation by coming over as quite friendly, and by keeping myself (and hence my throat/voice) as relaxed as possible.
I treat the person as being an individual, and not as the company. That person is there to help me to get the most out of the company that they work for, so I make sure that they do all they can to help me out. That may sound quite strange, but I feel it makes for a more personal and therefore more relaxed experience.
I begin by good morning/afternon as applicable, then say I'm after some help/advice, and I hope that they can help me. I always try and inject some humour, and that helps to keep me relaxed.

Or you could down a pitcher or two beforehand to get relaxed......

Let us know how it goes.

I do similar to Steve but also try and catch their name and I say good morning Fred or Freda, I wonder if you can help me,, I think it makes the person on the other line feel like a person and not a machine. This sounds really corny, but I ask about the weather and if they are having a bad day and make comments like Im having a bad day or I dont understand and any help would be great.
In short I talk to them like I am their friend and they will hopefully listen and help no matter if I stutter.

Sorry for going on and on and on and on.

Nick

[bignick]

ZZZZZZZZZZZZZZZ *wakes up*

Have you finished Nick? :D

I thought being scottish, it would have taken you longer to read my post. next time I will use small words so you can understand them...

Heres one to start with.

THE CAT SAT ON THE MAT.

[Standingtall]

I have to phone the electric board, the bank AND the credit card people.

If it goes well I'll phone the insurance people aswell :)
What has helped me, is be friendly and polite and make sure you stutter so they understand when you tell them to hold on. I use to walk the floor, get the blood moving around and get pumped up. good luck and let us know how you do on those calls. Success stories are good to hear.

[LovinTheSurf]

well, turned out I didnt have to ring the electric board as the payment card i was chasing turned up in the post. dipshit here left work at 5pm and totally fogot to ring the others.

Have written a big note and stuck it on my door to do it first thing tomorrow.

Watch this space

[sobie]

well, turned out I didnt have to ring the electric board as the payment card i was chasing turned up in the post. dipshit here left work at 5pm and totally fogot to ring the others.

Have written a big note and stuck it on my door to do it first thing tomorrow.

Watch this space


LOL !
Let us know when you are...going to have another go at it :D

[Standingtall]

LOL !
Let us know when you are...going to have another go at it :D
We are all here to back you up, LTS.

[LovinTheSurf]

hey all. spoke to the insurance people today (stuttered lots) lovely ladyee not bothered in the slightest and was really helpful :) result!

rang electric board, there was REALLY blaring loud music in the background and it put me off really bad.

Also rang barclaycard, laydee soke waay too fast, and seemed to be having another conversation with her friend :angry: put me RIGHT off, then had the cheek to say "sorry i didnt get any of that could you repeat it"

i put the phone down, will try again in 10 mins when ive calmed down

humph

[cherokeeprinces]

I think stutterers and non stutterers all feel like they want to slap the living daylights out of someone on the phone every now and then

[Standingtall]

LTS, let me know next time and I'll come over and ring their little pencil necks. I don't know they don't sound too professional at all, the first one sounds very professional and you got something done. Great job. I would chill out in your position too, your doing great, you are not letting your temper get the best of you. Good luck in trying again.

[LovinTheSurf]

Well, one out of three is not bad ;)


hoi!! it was TWO out of three :p , third one is..erm.. ongoing

but I got the 'priority' two sorted :D so im happy with that achievment for today :D

[Standingtall]

66% - that's a pass :D
Knowing you, you were thinking of putting that last 6 upside down, eh!

[Standingtall]

hoi!! it was TWO out of three :p , third one is..erm.. ongoing

but I got the 'priority' two sorted :D so im happy with that achievment for today :D
That is great news, we are still behind you. Your doing great. Now time to hit that surf to celebrate.